Shipping policy

 

Shipping Policy

At Holiday Sleep, we strive to ensure that your purchase reaches you as quickly and efficiently as possible. Please read our shipping policy below to understand our processes and timelines.

Next Day Delivery

We are pleased to offer next day delivery for all orders placed within the UK. To take advantage of this service, please note the following details:

  • Cutoff Time: Orders must be placed by 12 noon to qualify for next day delivery. Orders placed after 12 noon will be processed on the next business day.
  • Delivery Days: Next day delivery is available from Monday to Friday. Orders placed after 12 noon on Friday will be delivered on the following Monday.
  • Delivery Locations: Next day delivery is available for most locations within the UK mainland. For certain remote areas, delivery times may vary.

Shipping Charges

  • Standard Shipping: We offer free standard shipping on all orders within the UK. Standard shipping typically takes 3-5 business days.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
  • Processing Time: Orders placed by 12 noon will be processed the same day. Orders placed after 12 noon will be processed the next business day.

Delivery Process

  • Tracking Information: After your order has been dispatched, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status of your delivery.
  • Delivery Attempts: Our courier will make up to two delivery attempts. If you are not available to receive your package, a notification will be left with instructions on how to arrange redelivery or collection.

Delivery Issues

  • Delays: While we strive to meet our delivery timelines, there may be occasional delays due to unforeseen circumstances. We will notify you promptly if there are any delays with your order.
  • Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact our customer service team at admin@holidaysleep.co.uk as soon as possible. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team:

Thank you for choosing Holiday Sleep. We are committed to providing you with the best possible shopping experience.